This session, "Dealing with Difficult People," equips managers with the tools and techniques to effectively address and improve troublesome employee behaviors, enhancing morale, retention, and productivity. Participants will learn a six-step model for handling difficult conversations, recognize and manage 12 common challenging behaviors, and explore the role of personality differences and generational considerations. The course includes practical tips and real-life scenarios to ensure immediate application in the workplace.
Areas Covered in the Session:-
- Importance of Addressing Difficult Employee Behavior: Impact on morale, staff retention, productivity, and teamwork; Legal considerations and discrimination laws, including ADA.
- Best Practices and Steps for Handling Difficult Conversations: The importance of focusing on behavior, not the person; Practical tips for handling conversations about difficult behaviors.
- Recognizing and Understanding 12 Common Difficult Employee Behaviors: Complainer, Disorganized Employee, Procrastinator, Inflexible Employee, Unmotivated Employee, Overly Sensitive Employee, Overly Confident Employee, Manipulator, Social Skills Challenged Employee, Overly Social Employee, Needy Employee, and Bully; and the causes, motivations, and consequences of each behavior.
- Best Practices for Handling Difficult Behaviors: Case studies and examples.
Why Should You Attend:-
This session incorporates practical techniques, legal considerations, and interactive elements to ensure participants are well-equipped to handle difficult employee behaviors effectively. We will determine if it is a difficult person or a difficult situation; discuss open dialogue and communication; and prepare to solve employee issues before they escalate.
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Wendy Sellers, MHR, MHA, SHRM-SCP, SPHR has 25 years’ experience in HR, change management, operations, strategy, corporate culture and leadership development in all size business (local startup to global enterprise) in a wide variety of industries including healthcare, professional services, higher education, federal contractors, manufacturing, construction, engineering, public safety, non-profit and government agencies (to name a few).
When Wendy says “Suck It Up, Buttercup”, this means you are about to hear all the facts, proposed solutions and possible consequences of your actions or inaction. Yes, this information may be painful to hear but in order to do the right thing we must look at every angle together. There is never a hidden agenda. Her focus is your bottom line.
The needs of business today have changed. Wendy will be an involved business partner who understands your current culture and builds HR policy, employee training and management workshops around your unique environment and goals.
As your realistic, witty and energetic consultant, trainer or event speaker, Wendy is authentic and transparent - above all, she keeps it real. She is honest, loyal and direct - there is never any sugar coating! Wendy gets the point across to all audience members.
